CCR Real Time Stats Reset

[davea2]

Hi
This seems to have raised it's head a few times, but could find a resolution, also think this is slightly different.

Customer tries to change or add a time to reset Real Time Stats.
When clicking update, we get the message

An unexpected error occurred which has been logged

(Although why ANY error with CCR should be unexpected is beyond me

The time seems to be recorded, but no reset has ever occurred.
Also, upon getting the rror message above, the Printer Discovery Service goes Faulted. To get back working, I clear the App Event Log, this restarts the PDS but causes the Data Anaylyser Service to lose connection, which must then be restarted.

What a complete bag of shite.

can anyone help?? pls??

Thanks

Dave

http://www.ipofficeforum.co.uk

UK Based IP Office Discussion

Twitter twitter.com/davea66
MSN davea123ATlive.co.uk
____________________________________
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[amriddle01]

A few of us on here are Xima resellers now, that would certainly help. I gave up trying to figure out what goes wrong with CCR long ago and just stopped selling it

http://www.ipoffice.tel

 

[davea2]

Does the Xima software just, like, work?
Not sure we could cope with such a novelty!!

http://www.ipofficeforum.co.uk

UK Based IP Office Discussion

Twitter twitter.com/davea66
MSN davea123ATlive.co.uk
____________________________________
beauty is in the eye of the beer holder

 

[amriddle01]

Yeah it just works, and it doesn't require a Cray Supercomputer as a requirement above 20 Agents

http://www.ipoffice.tel

 

[hairlessupportmonkey]

what OS is this running on?

ACSS - SME
General Geek

 

[davea2]

Its 2003 R2 Standard, SP2

http://www.ipofficeforum.co.uk

UK Based IP Office Discussion

Twitter twitter.com/davea66
MSN davea123ATlive.co.uk
____________________________________
beauty is in the eye of the beer holder

 

[hairlessupportmonkey]

hmmm....

OK, try a reinstall of CCR over the existing install - you wont loose any info / settings.

Make sure the service that prompts you for a user/pass is an administrator account on the server.

ACSS - SME
General Geek

 

[hairlessupportmonkey]

apart from that, strip it all out, and re-install all.......

ACSS - SME
General Geek

 

[davea2]

OK, I need to seriously consider the Xima Chronicall then...

Any pointers such as do we buy direct, any UK support etc?

Cheers

dave

http://www.ipofficeforum.co.uk

UK Based IP Office Discussion

Twitter twitter.com/davea66
MSN davea123ATlive.co.uk
____________________________________
beauty is in the eye of the beer holder

 

[amriddle01]

You buy from a reseller, or you can apply to be one yourself and get a free full functioning Demo licence for your offices/Demo kit

http://www.ipoffice.tel

 

[hairlessupportmonkey]

You buy direct. set yourselves up as a reseller on their website, or call them and speak to Cody.

support at the moment is via their US office which is 5 hours behind.

but in saying that, there isnt too much to support.....



ACSS - SME
General Geek

 

[davea2]

Sounds promising!

Few questions...

Do engineers need a course, or it easy enough to install by the documenmtation?

Do you use your own in house trainers to train end users?

(Actually never got the whole end user training thing around phone systems...I never got training on my new PC, my new Car, my new TV etc etc)

http://www.ipofficeforum.co.uk

UK Based IP Office Discussion

Twitter twitter.com/davea66
MSN davea123ATlive.co.uk
____________________________________
beauty is in the eye of the beer holder

 

[amriddle01]

Once you sign up there are 3 webinar training sessions you need to do, about 1 hr each, nothing major. TBH just download the Demo and try installing it, I did it without even using any docs never mind training and had it running in under 10 mins

http://www.ipoffice.tel

 

[hairlessupportmonkey]

same here, and if andy can do it - any Muppet can ;-)

I find the wallboard the most fiddly part to learn, but once you are happy with a format.... its easy!

ACSS - SME
General Geek

 

[davea2]

Thanks for your input guys.
Will def have a look at the trial - after I get back from my hols

How does it comparte price wise to CCR - retail price I mean, I guess you cant disclose reseller pricing.

http://www.ipofficeforum.co.uk

UK Based IP Office Discussion

Twitter twitter.com/davea66
MSN davea123ATlive.co.uk
____________________________________
beauty is in the eye of the beer holder

 

[hairlessupportmonkey]

it works out either better or on par with CCR depending on site size.

ACSS - SME
General Geek

 

[hostedtelephony]

What licences do you need on the ip office?

 

[amriddle01]

None, zero avaya licences are required, it reads the system/monitor output directly, another plus point

http://www.ipoffice.tel

 

[davea2]

Thats rather good, most 3rd party applications at least ned the 3rd Party TAPI license.

I will check this out and then pitch to the sales team!

Thnaks for all the input.
I found the solution to the problem in the end.
We installed a Shoretel (Only joking)
The password that the Priter discovery service logs on with had changed, and you have to run an application in
Prog files\Avaya\IPOCCR\CCRWebClient\CCRPrinterDiscoveryService
called SBCCServicePassword

All worked after that, but what a PITA

http://www.ipofficeforum.co.uk

UK Based IP Office Discussion

Twitter twitter.com/davea66
MSN davea123ATlive.co.uk
____________________________________
beauty is in the eye of the beer holder