CCR R8 Custom Report Scheduler not working

[jtc22]

I built a custom report on CCR 8 however it doesn't work through report scheduler to be sent to email.

Any thoughts?

Thanks,
ctj22

 

[DennyHeack]

Can u manually generate the report?

 

[jtc22]

Yes i can generate a report manually using my customized template, am able to send to email so my SMTP works pretty well. But when it is set as scheduled one it gets failed with reason "Sending e-mail failed."

 

[DennyHeack]

check your mailto adres.

 

[jtc22]

Thanks. I used the same email address where I sent manual report. I noticed that shcedule/email works for default reports but not on customized one.

 

[DennyHeack]

Next time, try putting this information in your first post. Could save you a couple of days.

Maybe your custom report is incomplete. If i'm not mistaken, the email feature uses some elements of the report template to declare an email topic.

Check your smtp mail logs. Is the server receiving an email request?

 

[Switchman]

Hi jtc22,

Did you manage to get this working, I have the same issue..

Thanks.

 

[jyang12]

Anyone got any solution, having same issue here with our CCR R7. Where do I identify SMTP server in CCR BTW?

Thanks

 

[IPOfficeIreland]

@jyan12 - login to ccr admin - system preferences.
@jtc22 - could it be an error with your custom report field for the email field? try copying from an existing template