ccr problem

[halfbreed50]

I have a callilot 100 with aa and ccr setup on it. on inbound calls, when you hit 3 to leave a message in the mailbox, the message will not save to the mailbox. But if you dial the ext to get to the mailbox it will take the message. Does anyone have an idea how to fix this problem?

 

[cook1082]

What is 3's path/Lv Msg and you put MB XXX? When you call it do you get the same message what I'm saying is make sure it's the same MB that you call internal and in the CCR path are the same.

 

[LeonaAnn]

We have the Nortel Business Element Manager in our office. AT&T set it up with an incomplete tree. My night operator works fine but during the day if someone presses 0 to go to the operator it only rings at one desk. Isn't there a simple way to make it ring to 3 different phones just like it does when you first call in? I am a real newbie and they set up the system and then did not include me in the training. Now they want me to handle and maintain. If AT&T comes in it is $250 and we are a non-profit. I thought I would give this site a try. LeonaAnn

 

[fireeater]

try starting a new thread in the bcm forum

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mike