CCR or General HG questions

[Dangigem]

replacing an older Toshiba system with IP Office and CCR. I have explained the Agent and Supervisor views to them but they just want to look at their phones...

Trying to work around a couple of existing features they like:

1 - press a button on phone to show number of calls in queue - i think this changed on ipo on 4.0 to pressing the Group button answers the longest waiting queue call.
2 - when queued calls reach a threshold it plays an announcement on their phones telling them "Their are 5 callers in queue". I wondered if I could do this with queuing options "Calls in Queue Threshold and Analog Extension to Notify"...and forward the analog extension into voicemail to play a .wav file over a Page All to their phones - but the doc says the analog extension will not honor any forwarding set on it for this application.

Any ideas would be appreciated. (I have tried to explain the limitations of CCR but our salesman won't sell anything else so I am stuck)
Danny

 

[amriddle01]

VM Pro can initiate a Page across a group of handsets when a queue reaches a set level, as for the queue size on the handset....no, would be great if it did or it allowed selection pre 4.0 style....but no, not often they lessen the feature on the system but they did there

http://www.ipoffice.tel

 

[qtelcom]

1 - No idea, this is what CCR, wallboards, phone manager are for.
2 - Perhaps plug the physical analog extn port into a POT line and ring it to voicemail that way. Probably not going to work the way you want it to though.

3 - get customer to actually use CCR and not mess with any workarounds that will cause you headaches later.
4 - tell salesperson to look at Xima when they sell a call center next time.