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CCR Menu Repeat Problem on BCM400 R4

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Uraby

Programmer
Aug 19, 2002
102
CA
We have imported a wav file to our CCR Tree Home Menu. When we play it back it only plays once. When we make a call into the system we hear the greeting and CCR menu and if we stay on the line the CCR menu plays again after a few seconds instead of routing the caller to the operator/attendant extension number. The menu is not recorded with the greeting as well as the CCR menu and the attendant/operator extension is programmed. If we press 0 we do reach the attendant. Help please! We need this working by the end of today. Thank you!!
 
Go to AA properties.
Same section as Touch tone gate.
In there you have an option to switch off CCR repeat.
 
Hi Snowmand50. I have found the CCR repeat option on BCM450s but it isn't in the AA properties on the BCM400 Rls4. Any other ideas? Thanks
 
On the BCM50 rel2 system this was an issue and it was resolved by applying the SU patch which include this option.

All i can suggest is to apply the latest patch for 4.0 to see if it updates the voicemail options
 
A patch fixed the problem. Thanks for your help!
 
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