We have imported a wav file to our CCR Tree Home Menu. When we play it back it only plays once. When we make a call into the system we hear the greeting and CCR menu and if we stay on the line the CCR menu plays again after a few seconds instead of routing the caller to the operator/attendant extension number. The menu is not recorded with the greeting as well as the CCR menu and the attendant/operator extension is programmed. If we press 0 we do reach the attendant. Help please! We need this working by the end of today. Thank you!!