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CCR - Implementation
- Thread starter IPScec
- Start date
amriddle01
Programmer
CCR is very easy to setup/install only take an hour (if that) it is also much easier to configure once done, it is however not as powerfull as CCC as far as reporting goes but the wallboards do look good 
ACSS (SME)
APSS (SME)
ACSS (SME)
APSS (SME)
- Thread starter
- #3
amriddle01
Programmer
Good luck, just make sure you follow the Installation manual EXACTLY i.e do things in the correct sequence such as IIS,.NET and SQL etc and you will be good
ACSS (SME)
APSS (SME)
ACSS (SME)
APSS (SME)
amriddle01
Programmer
I would still be tempted to do a trial run first or if not possible go for a 3/4 hour window as this is your first time and you never know
ACSS (SME)
APSS (SME)
ACSS (SME)
APSS (SME)
- Thread starter
- #6
just make sure you have the licensing spot on. first time i did it, it took about 2 hours to get going, including building the server OS. good luck.
ACSS-SME
Get well soon Aaron.
ACSS-SME
Get well soon Aaron.
Just follow the CCR installation guide.
I suggest you install the licenses on the ipoffice and up a CCR group with CCR agents.
Then get some coffee and read the document before you try to install CCR.
Do everything by the letter or you will have problems.
If you do this all you will have no stress and you will succeed.
Homo sapiens non urinat in ventum
honey, i fried the IP Office !!!
I suggest you install the licenses on the ipoffice and up a CCR group with CCR agents.
Then get some coffee and read the document before you try to install CCR.
Do everything by the letter or you will have problems.
If you do this all you will have no stress and you will succeed.
Homo sapiens non urinat in ventum
honey, i fried the IP Office !!!
What are guys doing as far as Agents buttons are concered on CCR??
On CCC I gave user a Busy NA (DND) and Wrap Up (HG Enable) buttons.
I have put in a CCR the same as this but wondering if a replacing the Wrap Up with ACW. From what i read, ACW stops users from recieving group calls, which is what I put the wrap up button in for.
what are you guys setting up??
Jamie Green
Football is not a matter of life and death-It is far more important!!!!
On CCC I gave user a Busy NA (DND) and Wrap Up (HG Enable) buttons.
I have put in a CCR the same as this but wondering if a replacing the Wrap Up with ACW. From what i read, ACW stops users from recieving group calls, which is what I put the wrap up button in for.
what are you guys setting up??
Jamie Green
Football is not a matter of life and death-It is far more important!!!!
This answers your question:
10.29 Busy Wrap Up
Busy Wrap Up
Busy Wrap Up is an agent state used by the IP Office CCC application. It is not supported by IP Office Customer
Call Reporter. The equivalent state for IP Office Customer Call Reporter is to report the agent as Present when their
memberships of all the groups to which they belong are all disabled.
This is different from Wrap Up .
ACW is the one to use with CCR.
I setup DND with reason codes and ACW with a certain timer.
Ofcourse the huntgroup buttons or setup this option available in the phone it's menu.
Homo sapiens non urinat in ventum
honey, i fried the IP Office !!!
10.29 Busy Wrap Up
Busy Wrap Up
Busy Wrap Up is an agent state used by the IP Office CCC application. It is not supported by IP Office Customer
Call Reporter. The equivalent state for IP Office Customer Call Reporter is to report the agent as Present when their
memberships of all the groups to which they belong are all disabled.
This is different from Wrap Up .
ACW is the one to use with CCR.
I setup DND with reason codes and ACW with a certain timer.
Ofcourse the huntgroup buttons or setup this option available in the phone it's menu.
Homo sapiens non urinat in ventum
honey, i fried the IP Office !!!
That the part of the manual I looked at.
Can agents still be called internallay and have calls transfered to them while in ACW state.
It seems have the same outcome apart from how it shows on Supervisor view.
Wrap Up: Present/Available
ACW: ACW/Available
Jamie Green
Football is not a matter of life and death-It is far more important!!!!
Can agents still be called internallay and have calls transfered to them while in ACW state.
It seems have the same outcome apart from how it shows on Supervisor view.
Wrap Up: Present/Available
ACW: ACW/Available
Jamie Green
Football is not a matter of life and death-It is far more important!!!!
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