CCR huntgroup overflow to voicemail

[erezmo]

Hi,
ipo500v2 ver 8.1 + vmpro
customer have CCR agent
he want when no agent login that the customer will get night message (on voicemail) to leave a message
I can get to overflow to go to another hunt to ring but no voicemail answer on the overflow group

please assist
thanks in advance

 

[intrigrant]

On which group did you enable VM? It should be the first group but any call will be picked up by voicemail if the voicemail answer time exceeds.
There is a little change you get it working like this, the last agent should disable the group by either set it in nightservice or out of service.
In respect to CCR groups and CCR agents: the last member of the group cannot disable groupmembership and if all members are logged off then the call will stay in the queue forever.


A simple mind delivers great solutions

 

[SupportDude]

You can also create a phantom user, assign that user to the overflow Hunt Group, set the overflow Hunt Group to sequential distribution, create a short code to reach the VM Pro module for the night message, and then unconditionally forward the phantom user to the short code.
Make sure when you forward the phantom user you allow calls from Hunt Groups to follow the forwarding

-SD-

http://www.mysupportguy.net

 

[intrigrant]

Using sequential groups for callcenters is not really a good idea

A simple mind delivers great solutions

 

[SupportDude]

Understood intrigrant, I was only providing an alternate way to get the call to the night message.


-SD-

http://www.mysupportguy.net

 

[intrigrant]

I am aware of the alternatives but in my opinion that is a no go for callcenters, it is great for normal groups.
I did not mention/advise this because it may mess up any configuration made before, by example I have visited a customer this morning who tried to save some bucks by programming the ipo himself and using tek-tips as a resource of knowledge.
He worked all evening late and at the end nothing worked and no call rang any station. So I did not even took a look what he did, I just loaded a backup config and then made the changes he would like to have done. I left the building within half a hour.
Therfore I am very carefull advising things like this if a callcenter is involved.


A simple mind delivers great solutions

 

[tlpeter]

Those cheap customers!
They will never learn it as they do not understand the product well enough.
Call center groups should be longest waiting or rotary.
Collective and sequential are for non call centers.


BAZINGA!

I'm not insane, my mother had me tested!