CCR daily stats reset and scheduled reports

[mabbab]

Hi
New CCR working on ipo 500 V2.
sw version 6.08

daily report schedule and daily stats reset only works once
as if i have scheduled a one off and not a daily task.
Have i given supervisor the rights to schedule tasks? = yes
Any help?

thanks in advance.

 

[tlpeter]

Does it show failed or does it show succes ?


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[mabbab]

Hi thanks for reply
i am getting success for the 1st schedule but subsequent ones dont appear on the list at all, so they are ignored.
and i cannot see any attempts in windows event log.

 

[hairlessupportmonkey]

Dont get me started on CCR

here is my current list of issues:

1) Real Time Stats not resetting even with the scheduled task created. This appears to be some sort of permissions error and is being investigated by Avaya. As its stands with the current installation it should work.

2) Missing Stats from Queues.

3) Queues disappearing from reporting.

 

[hairlessupportmonkey]

currently being escalated to Avaya

 

[mabbab]

thanks all for your input