CCR and ONE-X portal not loggin out IP handsets

[ukhodwil]

Has anyone else got problems with CCR and ONE-X not logging/changing hunt group status on IP handsets?

for example I'm in the Supervisor account on CCR and under monitor. Whilst monitoring a queue I decide to take someone out of a group. When I click on the agent I get the usual One-X box with disable in queue 1, disable in all queues etc. However when I click on the action I want it doesn't work. It instantly disappears like its taken it but no effect on the account in the view or the hunt group button on the phone.

I don't think this is right and possibly is a big bug.....
I followed the setup to the letter, so I completed some further tests.
The setup works 100% on all Digital handsets, ie 54xx so no problem with the CCR and ONE-X integration.
However doesn't work on any IP handsets 96xx, 16xx, 56xx

Anyone else got this problem or raised it with Avaya?

Thanks

 

[jamie77]

If it is ok on digital and doesn't work on IP, then you'll need to raise with Avaya.

I only tested this feature on trial and haven't used since and that was on a 5410.

Jamie Green

Football is not a matter of life and death-It is far more important!!!!