erezmo
Technical User
- Feb 21, 2012
- 6
hi,
when an agent that answer the first call transfer to another agent (in the same q) the call log as non-q
can I change it to Busy call
thanks in advance
when an agent that answer the first call transfer to another agent (in the same q) the call log as non-q
can I change it to Busy call
thanks in advance