CCR 9.0.90 Build 1

[chazrc]

We have a 3 HG/Queues. There are 3 Agents per Queue.

What is the best report for showing:

Inbound calls to the Queues

Who took the call and duration.

Calls that were lost, and where did they go.

A new Supervisor wants this data for a meeting he is having wit the Doctors.

Currently we are using the Call Summary.

Thanks,
Chaz

 

[janni78]

Wouldn't it be easier to call you BP? Isn't that why you have a support contract? or do you?

"Trying is the first step to failure..." - Homer

 

[chazrc]

We are a partner, just not a fully rounded expert on CCR.

 

[janni78]

Maybe you should play around with the reports a bit and say what you've found and what you're missing.
At least that's what I would do before asking something.

"Trying is the first step to failure..." - Homer

 

[RodneyMcSnow]

There are canned reports that can be generated on a per user, per group, per time, per length of call, abandoned calls, etc.

Look at the reports and see what fits your needs.

You may have to look at more than one report.

 

[chazrc]

Thanks! Checking it out now.