I have come to work for a company that has purchased a split solution - Avaya CM, SBC, SM etc; but the contact center is all AACC. I have had many struggles making the two behave together not to mention WFO and aura messaging so you will likely be hearing from me often for assistance. Specifically this question is pertaining to CCMS - I can not find a report that will show me total abandons in queue. I can see from and application level, but not from the skill level. Is there such a report? Thanks in advance!
CJ
CJ
