helpmenowpec
Technical User
We have agents on active ACD calls showing to be idle/available on the rtd's. We are fully patched, cs1000 4.5, cp 5.0, ccms/cccma 6.0. Any ideas?
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CCMS,CCMA RTD ADD displaying wrong data
- Thread starter helpmenowpec
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You might need to resynch your realtime displays on your CCMA. On the CCMS, go to Services (Computer Management) and restart RDC and then RSM. There are several other services that will restart also (SDP, IS, TFA Bridge). Relaunch a browser and you should see a change for the better.
P.S. Double check to be sure those dependent services have restarted. If things are really hung up, sometimes they don't, or you might need to go through it a couple of times or individually.
P.S. Double check to be sure those dependent services have restarted. If things are really hung up, sometimes they don't, or you might need to go through it a couple of times or individually.
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