Trying to have the script play an emergency announcement if a paticular agent is logged in. All the script has to do is either route the call to the announcement or route it to the menu in call pilot.
This is what I wrote:
IF NOT LOGGED OUT AGENT 2157 THEN
ROUTE CALL 25859 .......this is a CDN w/ announc in CP
ELSE ROUTE CALL 25858 ........This is a CDN w/ menu in CP
If you call either of the numbers direct they answer and play the announc or the menu selections which work fine.
My CDN for this Script (25860) and is acquired by CCMS, when you call it, it just rings. It sounds like it transfers but does not.
(Side note: If I change the route call to number to any regular extension number it will route the call and ring the station)
HOW CAN I MAKE THIS WORK????????????
This is what I wrote:
IF NOT LOGGED OUT AGENT 2157 THEN
ROUTE CALL 25859 .......this is a CDN w/ announc in CP
ELSE ROUTE CALL 25858 ........This is a CDN w/ menu in CP
If you call either of the numbers direct they answer and play the announc or the menu selections which work fine.
My CDN for this Script (25860) and is acquired by CCMS, when you call it, it just rings. It sounds like it transfers but does not.
(Side note: If I change the route call to number to any regular extension number it will route the call and ring the station)
HOW CAN I MAKE THIS WORK????????????