ccma scripts not working

[phonetech2012]

Can anyone see any reasons why this script is not working as it should? We are not getting the Treatment 2012, and we never get connected to Treatment 2025 (callpilot application)after waiting in queue for 5 minutes with agents in not ready. We do get the music on hold though. Any ideas? All IVR ports are up in callpilot. We have a few scripts with the same few first lines, (different skillsets obviously) and none of them get to these treatments either. Thanks!


IF (NOT OUT OF SERVICE Help_support) THEN
QUEUE TO SKILLSET Help_support
WAIT 2
ELSE
EXECUTE Night_Treatment
END IF

GIVE IVR 3602 with Treatment 2012 /*first hold message*/
GIVE MUSIC 14
WAIT 25
EXECUTE Ran_Loop

SECTION Ran_Loop
IF (AGE OF CALL > 300) THEN
GIVE IVR 3602 with Treatment 2025
Wait 2
END IF

IF (NOT OUT OF SERVICE Help_support) THEN
QUEUE TO SKILLSET Help_Support
Wait 2
GIVE IVR 3602 with Treatment 2012
WAIT 25
EXECUTE RAN_Loop
ELSE
EXECUTE Night_Treatment
END IF

SECTION Night_Treatment
ROUTE CALL 4055
DISCONNECT

 

[effort1584]

Suspect issue is in CallPilot or integration to CallPilot.

There is a document with the configuration requirements:

AACC and Avaya Communication Server 1000 Integration