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CCMA Real Time Display Error

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symposium21

symposium21

Technical User
Jul 27, 2007
34
AP
Hi All,

Can somebody help regarding Real Time Display, for some reason during peak hour the RTD Tabular Display was not displaying the Agent status correctly but rather it displayed an asterisk(*)or UNKNOWN on the status. I didn't know if it is a license issue or something. We're transmiting data in unicast. Is there a license limitation on accessing RTD on CCMA? How can I know my RTD utilization? Is there an issue in transmitting unicast simultaneously?

Thanks in advance..
 
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