CCMA 6

[tiggerbouncy]

Hi

We are trying to extract information about transfer calls both into our centre and out of the centre. We cannot find a report which gives us that info.

 

[hached]

I don't believe there is such a report. Have you tried the Agent Performance Report, I know that one shows DN calls but don't believe it displays transfers though..

 

[Utreg]

There is a report to show the outbound transfers: Agent Performance, Agent Transferred/Conferenced Activity.
There is no report to show the incoming transfers.