bigchiefdan
IS-IT--Management
Internal caller dials number (including 9 to get out) then picks up phone. Call is dialed at that time.
External caller has dialed our facility and has not heard a ring yet.
Calls are connected to each other. Much like if you answer the phone at your house before it rings.
All our incoming calls are (should be) answered by our call center (plar 5999 at each GW). 5999 is the pilot number to our IPCC.
Is there some sort of delay timer that can be adjusted or do I need to force my users to change the way they dial?
This just started (being reported) about 3 weeks ago.
Any help is greatly appreciated.
External caller has dialed our facility and has not heard a ring yet.
Calls are connected to each other. Much like if you answer the phone at your house before it rings.
All our incoming calls are (should be) answered by our call center (plar 5999 at each GW). 5999 is the pilot number to our IPCC.
Is there some sort of delay timer that can be adjusted or do I need to force my users to change the way they dial?
This just started (being reported) about 3 weeks ago.
Any help is greatly appreciated.