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CCM2 & BC9

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apacheMD

apacheMD

Technical User
Oct 8, 2003
23
IN
Hi

I have a MD110 BC9 with CCM2. I have problem of real time updation in IM. If the agent is talking the IM still shows the agent in Ready status. After manual recording, the CCM shows around 30- 40 calls less in a day.

Any solutions ??

Rgards

Apache
 
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Excuse my english

view the serial connection
and pc serial port (irq conflict)

restart siu board (MIS)
change port in siu board

rfexi md110

 
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