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CCM Integration with Apropos ACD

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FlyingDevilFish

FlyingDevilFish

MIS
Jun 23, 2003
86
US
Has anyone had experience integrating CCM with Apropos' IM ACD? ACD supervisors want to monitor agent calls and I am being told CCM has to set up the bridge. Any links, info , direction helpful.....My new project - "make it work".
 
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