CCM & IQ backup

[Ceaserx]

What files do i need to copy to have a complete backup of CCM & IQ ? This is just to be safe in case of a complete server failure.

 

[Supernova99]

go to the C:\program files\Mitel\6160\Backup folder
Just make a copy of this folder then you are safe

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[Supernova99]

Sorry forgot to add the ccm
c:\program files\prairiefyre software inc\ccm\backup

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[Billz66]

Use the call centre client to create a support package which can also include ant wav files etc
It allows a tota;l reconstruction if the installation and zips it all up as well

 

[bobcheese]

Do these backups include the historical data on the ccm as well? I was under the impression that it didn't

 

[Supernova99]

The support package may not have all the historical data.
If you want to back that up you need to copy the Data folder on the CCM c:\program files\prairiefyre software inc\ccm\data this includes the smdr acd files

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[DomingoDolores]

The IQ comes with a SQL backup wizard that creates a XML file of your SQl database.
And copy your message directory

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[Ceaserx]

Thank you for all the comments, will copy al the mentioned files.