CCM 7 MENU script help.. :-)

[Pir8Radio]

Can someone give me some example scripts for a simple menu?

The previous guy was running all calls through an IVR then routing to individual CDN's I want the one CDN to hit a menu within CCM and then route to a particular skillset.

We have IVR channels, not using ACCESS PORTS yet Ann other post after this one....

 

[Utreg]

This is a scripting example where access ports are used:

SECTION A_Menu

ASSIGN 0 TO Choice /* Variable type = DN */
OPEN VOICE SESSION Acces_Dn /* variable type = ACD */
PLAY PROMPT VOICE SEGMENT Menu_Choice_txt
COLLECT 1 DIGITS INTO Choice INTER DIGIT TIMER 4
END VOICE SESSION
WHERE Choice EQUALS
Value 1: Execute Menu_Choice1
Value 2: Execute Menu_Choice2
DEFAULT: OPEN VOICE SESSION Acces_Dn
PLAY PROMPT VOICE SEGMENT NO_MenuChoice_txt
END VOICE SESSION
EXECUTE A_Menu
END WHERE


SECTION Menu_Choice1
EXECUTE SCRIPT Skillset1

SECTION Menu_Choice2
EXECUTE SCRIPT Skillset2

 

[Pir8Radio]

so how would i do this same script using IVR ports?

 

[Pir8Radio]

Also what happens if they dont enter a choice? or an invalid choice in this script?

 

[Utreg]

If no (or a wrong) choice is made the caller will hear prompt NO_MenuChoice_txt and will go back to the start of the menu via statement: EXECUTE A_Menu

When IVR ports are used the choice value cannot be colleted in the Choice variable so it has to be implemented in Call Pilot (where you route the various choices to different CDN's).