CCM 7.0 Queue Idle Handling script 1

[millerpfs]

69 IF queued call count test_sk>(1/4)*logged agent count test_sk
70 then
71 IF idle agent count backup1_sk >(1/5)*Logged agent count
72 then
73 execute queue_assign
74 else
75 execute wait_loop
76 end if
77 end if

I am trying to put together a script that will check our general skill and assign calls to a back up skill depending how deep in queue the general skill is, and how idle the back up skill is. I am getting a syntax error for line 72 and line 77.

This part of the script is supposed to determine if the general skill is in queue enough and if the back up skill is idle enough, then it will route to the part of the script that assigns the call to the appropriate skillset.

I am sure I am just missing something stupid, but can someone help point me in the right direction. Thanks!

 

[Utreg]

You missed the 'test_sk' at the end of line 71

So it should look like:
71 IF idle agent count backup1_sk >(1/5)*Logged agent count test_sk

 

[millerpfs]

Thank you utreg. I have updated it with that information. I also made an error on a later part of the script which I have since realized. I have corrected my script with this information and the new information.

I was able to make some successful test calls this morning. Thank you for your help.