CCM 6 skill question

[igessey]

Hi

We have an "overflow" skill that we put folks in on an ad-hoc basis to help us with high call volumes.
We populate the skill then switch all the agents over at the same time - the problem being the calls in effect get distributed alphabetically as the agents are all idle for pretty much teh same time period.
Mrs A gets the first call, then Mrs B, then Mr C.
Is there a way to avoid an almost alphabetical distribution of calls in the skill?

 

[DFKSydney]

What does it matter?

Based on what you are saying, this will happen for the 1st call to each agent, then after that it will be based on the Agent Order Preference (see configuration/global settings).