CCM 6.0 can not access Skillsets.

[telecomnorth]

Running on Windows 2003 standard we have a new installation of Contact Center Manager 6.0 with CCMS and CCMA co-located on the same server. All known Nortel patches are up to date as are all MicroSoft patches. All works well except we can not access the Skillset list in either the user defined partions or in an existing agent page. The screen just hangs with no reponse. We tried with several web user accounts including the webadmin account which has complete configuration access. Per the NTP and the DTR everything including IE Exploxer on the client PC is setup correctly.

What are we missing?

 

[Milesprower]

This is probably a communication issue between the server and the client. It could also be that some of the background applets did not download and install properly.

Start at the server and see if skillsets will diplay properly there. Once you get it working on the server, then move out to your other clients.

 

[mklein76]

Have you installed SOAP? Also could be activeX settings in your browser.

Matt
Forex Capital Markets
CS 1000E VoIP/Symposium Admin