Does the Answered total include the Answered After Threshold amount ?
Or are they 2 seperate counts ?
For instance...Answered = 12, Answered After Threshhold = 5.
Is the 5 included in the 12, or is that 17 calls answered.
Some numbers aren't fitting together correctly. (by a lot)
Or are they 2 seperate counts ?
For instance...Answered = 12, Answered After Threshhold = 5.
Is the 5 included in the 12, or is that 17 calls answered.
Some numbers aren't fitting together correctly. (by a lot)