CCM 4.2 forwarding issue 1

[insureme]

Hey, new to this system so go easy. I've been trying to solve a problem one of our branch offices is having. at the end of the day the office forwards the phone to voice mail (we should have schedules setup i think but don't so if anyone's got a quick how to)but when the press cfwdall>messages it gives them a message stating that the call cannot be completed as dialed. if they try to manually enter the voice mail number it does the same thing. We also have a third party contractor looking into this but so far no one has any ideas. Thanks in advance.

 

[Iwontremember]

under the line setting and "Call Forward and Call Pickup Settings" put the "forward all" calling search space to the same one the phone is in.

the after hours voice mail is set using the closed greeting in Unity. I don't set it up because there is always someone who wants to stay late and the default for the closed greeting is 5:00

Hope this helps.

Please remember to rate helpful posts........

 

[insureme]

No dice. Still gives the message "call can not be completed as dialed." I made the suggested change and updated the line and then reset it for good measure. Any other ideas?

 

[pndscm]

Make sure the Phone can dial Unity. Is it possible that the VoiceMail port partition is not in the Phones CSS?

 

[whykap]

As pndscm stated already this sounds like the phones cannot reach voice mail. make sure the phone CSS includes the vm partitions.

 

[insureme]

CSS = Line_fullaccess_cs
Partitions available include the VM-port-pt and vm-pilot-pt. This is the same search space used on all phones in that office, and I think quite a few other offices too. as a side note, if you dial voicemail like you were going to check it there is no problem. this only presents when you are trying to forward the phone to voicemail.

 

[whykap]

At the the call forward always option change the css to be Line_fullaccess_cs.
This resides under the line configuration itself.

 

[insureme]

Already tried that to no avail. i'm running out of options fast.

 

[whykap]

What is the exact process you use to forward always to voice mail?

From the phone you press the CFwdALL softkey followed by the voice mail button (envelope labeled key)?

Or you press the CFwdALL softkey then manually type the voice mail pilot number?

Try both and report back with both scenario outcome.

 

[insureme]

Both scenarios give the same result. however I've just been informed that they get this call cannot be completed as dialed message when they try to forward that phone to anywhere, so it's not just voice mail. it's the primary extension for the office so they've probably never tried that until i asked them to.

 

[pndscm]

Another suggestion is to put that DN on another phone and try the Foward All from there. If it works, there is an error in the database for that particular phone. Tear the phone completely out and rebuild it. I have seen that fix glitches like this before. If it doesn't, completely remove the DN and rebuild it.

 

[insureme]

Cool, so i put the extension as the primary extension on my phone and got the same message. I put my original extension back on and it works just fine. This extension apparently is configured as the primary extension on three phones in that office as well. so how do i remove the extension and rebuild it?

 

[pndscm]

What version CallManager? I hate to ask again as I know others have asked, are you 100% sure you have a CSS on the CFWD all setting that can call VoiceMail? Not near the top on the DN but down on the CFWD-All setting?

 

[insureme]

We are on CCM 4.2, I am positive the CSS is set as specified above.

 

[Iwontremember]

Possible to post a screen shot?

Hope this helps.

Please remember to rate helpful posts........

 

[insureme]

Sorry, ended up getting pulled away from this one. here is the requested screen shot.

 

[GeorgeKC]

Hate to drag this thread back up - but I'm new and was reading through older posts...

I have what seems to be an identical problem when setting CFA to an outside number (like my cell). CFA to another internal extension works fine.

Tried all the suggestions above and it doesn't matter whether the CFA is set at the phone or in callmanager.

Any other suggestions would be appreciated.


Thank you.

 

[insureme]

I'd forgotten about this one, but i gave a star to the one that worked. in the end the only way I was able to get my problem fixed was to completely remove the DN and recreate it. after that it was golden. Apparently my issue was a corruption in the database that had gone undetected. Good luck.

 

[pndscm]

Make dure you CSS on the CFA is able to access your Gateway. Also, if you use '9' to dial outside, you have to add that to your 'forward to' number. ie, cell number 4195551212 would need to be 94195551212.

 

[GeorgeKC]

I just found out that this isn't just one phone's problem. No matter what extension I go to and try to CFA to an external number - it won't work.

I can set the CFA either at the phone or in callmanager(adding 9 for an external number) and it appears correctly. But when you dial the extension that is forwarded you receive a message stating "The number you have dialed is not a working number..."

I believe all the CSS are set correctly. Everywhere that a CSS can be selected I've set it to be the same.

Under Phone Configuration, Device Information the CSS is set to SuperUser. Under Directory Number Settings the CSS is set to SuperUser. Under Call Forward and Pickup Settings the Forward All CSS is set to SuperUser.


Thanks again.