CCM 4.1.2 -Privacy not working

[ETBOY]

Hi,

I have one 7960 with an 7914 expansion module.All buttons of 7914 are shared lines.
The lines that i am monitoring are 7912 ip phones.

I have set to TRUE privacy in parameters.
i have created a phone button template for 7912 with privacy button.
I have set to ON privacy in 7912 device configuration page. And in phone i have activated privacy pressing privacy button.

In user configuration page of 7912 user i have associated also device shared line in 7914.

But when someone calls to 7912 ip phone, in 7960 ip phone is still possible to see who is calling.

What i'm doing wrong or missing?

I would like also to disable barge for that i set off built-in bridge,correct?


Regards,
Thanks
Mc

 

[jerake75]

No, I believe that is how privacy works. The privacy part comes in when the person is on an active call; the line you set the privacy setting to ON will not display the call information when someone's on an active call on the shared line. I have 4.1.2, have checked this on my own phones.

Yes, to disable barge you set the Built-In Bridge to OFF.

TMH

 

[ETBOY]

Hi jerake75,

I don't understand you very well. Are you saying that when someone calls to a Directory number that have privacy enabled, the information of this call shouldn't appear in the shared line, correct?

you talked in " the line you set the privacy setting to ON " i only see privacy configuration on phone device.

Could you give me more details of configuration,please.
phone configuration etc...

In checklist to configure privacy it says that i must associate device using privacy to the user of shared line, i tried but it didn't work.


I disable barge with success.

Regards.
MC

 

[jerake75]

By definition, a shared line is a directory number (e.g. 2028) found on two different phone devices in the same partition. So, on phone A, you have ext. 2028 in the AllStaffPT, and on phone B, you have ext. 2028 in the AllStaffPT. Same extension, same partition, two different phones. If you call 2028, both lines on both phones will ring, because the extension is found in the same partition on two different phones...the privacy feature has nothing to do with ringing the extension, since all the phone system knows is that a user on, say, phone C has a calling search space that contains the partition that 2028 is in, and it will ring the extension, no matter how many phones that extension is on.

The privacy feature comes into play when you have the same extension on two different phones, but you don't necessarily want those two phones to be able to see each other's calls or be able to barge in on each other's calls. Both will receive calls placed to that extension, but after that, they will act as separate lines.

For example: I have on my desk two phones, both with extension 2028 on them. I don't want these two phones to barge in on each other's calls or see the caller ID of the active call placed to 2028. So, I configure phone A with Built-In Bridge Off, Privacy On at the device level. I also configure phone B with Built-In Bridge Off, Privacy On at the device level. With this configuration, both phones will ring when a caller dials 2028, but after the call to the shared line is answered, the phones act as totally separate lines. Each phone can place new calls and receive new calls.

Now, say I want both phones to be able to interact with each other, e.g. barge in on calls, see who the other person is talking to via CallerID, etc. I would set both phones' device configuration to Built-In Bridge ON, Privacy OFF. Each phone can still place new calls, but they can barge in on each other's calls and see who the other person is talking to via Caller ID.

If you have Privacy set to TRUE in the service parameters, then you shouldn't have to mess with the settings on the phone devices. I believe there's also a Built-In Bridge service parameter as well, so you can turn it on/off for all phones.

TMH

 

[jerake75]

One thing I should mention - if you want the global parameters - the service parameters mentioned in the previous post - make sure every phone that has a shared line has their individual device settings for Built-In Bridge and Privacy set to Default.

So, if you've turned off the Built-In Bridge and turned on Privacy in the service parameters (that's what it sounds like you want to happen), then make sure all phone devices that have shared lines have their individual Built-In Bridge and Privacy settings set to Default.

TMH

 

[ETBOY]

Hi,

Thanks a lot for your detailed explanation, but i still have one doubt, when your two ip phones 2028 are ringing do you see on both phones display caller id?

My problem is that i don't want that phone B knows who is calling to phone A.

what phone firmware do you have?

Regards
MC

 

[jerake75]

Yes, when both phones ring I see the caller ID on both phones. After the call is answered by one of the phones, each appearance of 2028 acts as a separate line.

Off the top of my head, the only way to have the same directory number on multiple phones and have phone A not ring while ringing phone B is to get creative with the partitions and calling search spaces. As long as the shared directory number is in the same partition on all phones, they will all ring at the same time.

For example: phone A has extension 2028 in partition AllStaffPT. phone B has extension 2028 in partition AllClassroomsPT. Since the directory numbers are in different partitions, and each directory number must be unique in each partition, even though the directory numbers are technically the same digits, they are, for all practical purposes, two separate lines - they are no longer considered shared. The Built-In Bridge and Privacy features don't come into play in this scenario.

If you need them to act as a shared line even though they're in separate partitions, you may want to rig up something like this (I've had to do this on my system several times):

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008009409c.shtml

In the above scenario, each phone with the same directory number will ring four times, then go on to the next directory number, like a hunt group. A hunt group would also be feasible, if you wanted each line to ring individually.

TMH

 

[ETBOY]

Hi,

Thanks again!

My problem is not the ringing, because in line settings i have the options of flash only or disable.

Major problem is caller id appearing in both phones, and it seems that there isn't a solution for this because i have two separate partions i can't monitor the line.

Regards,
MC