Hi All-
I am having an issue setting up my WebChat for IIS on version 4.0.1. I have all of my databases setup correctly but I cannot get the Web Chat Remote Service to Start. It keeps showing disconnected. I have reviewed the PDF document and have all the settings setup correctly and the website is setup properly through IIS (we are using a custom website). The CS_Chat is the name of the Web Remote Service and it is using the simple messaging media store queue Queue_5021. I have this setup correctly in the phone switch because we used CCE Version 2.1. The SMMS Queue (Queue_5021) is using the Media director queue Queue_5021. It is set to allow and open. I am missing something and about to pull my hair out. Can anyone point me in the right direction to set this up correctly? Any help is greatly appreciated.
Thanks- Bobby
I am having an issue setting up my WebChat for IIS on version 4.0.1. I have all of my databases setup correctly but I cannot get the Web Chat Remote Service to Start. It keeps showing disconnected. I have reviewed the PDF document and have all the settings setup correctly and the website is setup properly through IIS (we are using a custom website). The CS_Chat is the name of the Web Remote Service and it is using the simple messaging media store queue Queue_5021. I have this setup correctly in the phone switch because we used CCE Version 2.1. The SMMS Queue (Queue_5021) is using the Media director queue Queue_5021. It is set to allow and open. I am missing something and about to pull my hair out. Can anyone point me in the right direction to set this up correctly? Any help is greatly appreciated.
Thanks- Bobby