CCE and Salesforce.com

[ezncool]

Is there another component I need to make CCE interface with salesforce? for screenpop, use salesfoce softphone? Do I need some type of connector? Does avaya has one?

thanks

ezncool
You cannot solve problems with the same
type of thinking that created them.
-Albert Einstein

 

[SloTCMS30]

Looking at SimpliCTI's website, they have a connector for CCE...

http://www.simplicti.com/web3/content/view/60/37/

“Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for.”

- Epicurus