CCE Agent Call Transfer 1

[vnetmanager]

I have one agent in skill group 1 that, when a call rolls from skill group 2, she can not tranfer the caller. The tranfer option is not there. Other agents in skill group 1 can transfer calls that have rolled from skill group 2. This agent can tranfer calls that come in to her DID line.

Any ideas?
Thanks.

JB

 

[gnrslash4life]

Have you tried removing her phone from the application user control and then re-adding her? If so, check to see if they are all on the same phone firmware. Saw a similar issue a few days ago. Was a bug in 9.3.1 firmware.

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