Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

ccCommon.msi

Status
Not open for further replies.

Gadrin

Programmer
Mar 24, 2008
18
US
Everytime I open Word 2003 I get a message that ccCommon.msi can't be found.

Googling says the "cc" might be a Norton/Symantec issue.

Anyone have any more info ?
 
Yes, it is a Norton issue. Check your computer thoroughly for viruses/spyware/etc, as a virus trying to disable Norton may cause this issue.

Removing and reinstalling Norton should fix it.

I had this problem with Outlook once, and it turned out to be a new virus that wasn't detected. Since then we've upgraded to SEP 10.x/11, so I haven't seen that problem in a few years.
 
Hi Gardin,

This is Mike from the Norton Authorized Support Team responding to your posting.

he "ccCommon.msi" error is related to the Windows installer service, and is most likely affecting your installation of Norton. This behavior can also indicate a possible infection on your system as well.

To resolve this issue, please click on the following link and follow the instructions to re-register the Windows Installer , and to then do a proper uninstall and reinstall of Norton.

Windows Installer fix

After you follow through with the steps in this document, please restart your computer in Windows Safe Mode and then run a Full System Scan with Norton.

Please let me know if this resolves your issue.

Thank you,
Mike


Michael York
Norton Authorized Support Team
Symantec Corporation
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top