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cccm3.3(4) w/unity voice mail issue 1

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frankwu

Technical User
Jan 14, 2005
1
US
How do I alter the number of rings before the ccm sends the incoming call to voicemail?
 
You have 3.3(4), so you have to change the setting globally, and the number of rings will change for all users. It's in CCMAdmin - Service - Service Parameters, select the CallManager service for any of your servers, and change the parameter for Forward No Answer Timer. Ours is set to 20, which is just a little after four rings.

In CCM 4.X, you can set the timer manually on each individual phone, which is nice.

TMH
 
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