CCC

[IPOMonkey]

I'm not yet trained on CCC and i would like to know if the IP Office can do skill based routing and call prioritisation.

A yes or No would be great.

 

[IPGuru]

skill based routing - no.
call prioritisation - this will be available in 2.0 (only 3 levels)

 

[IPOMonkey]

Thanks IPGuru

 

[crashtest1000]

CCC is more of a real-time, alarm and historical report package. All the call flow and queue control is done by the IPO and the Voice mail pro.

Regarding skills based routing it hasn't got the feature if you are comparing the feature with the big D, however if you play around with hunt groups and VMpro you can achieve what most small business require as fare as Skills routing.

 

[Spanning]

Priority on v 2.0 relates to calls receievd , if you want skill levels mate then you need a definity.

 

[MrIPO]

Currently with V2.0(9) and VM Pro 2(10) (NOT RELEASE VERSION), you are able to route calls through to the same VM Node, via 2 different DDIs or incoming call routes and via a transfer action down to the group. The 1-3 level is kept when the call is placed into the group. This is unreal as first impression was that this would be lost in VM Pro.

Skills Based, Configure your hunt groups and calling routing correctly, so calls route at first to the most experenced persion and so on !!