CCC Successes

[cjinsocal581]

Anybody have a complete and successful install of CCC with no problems?

Please let me know and the basic configuration. And if VMPRO is fronting the call center?

(Auto Attendants or IVR's)

thanks.

 

[bridalit]

i have installes ccc v 4 and 5 it seems to be working correctly i am currently trying to verify the data integrity and accuracy. the ver. 4 install went ok 5 was a little more tricky

 

[cjinsocal581]

Please let me know because we are seeing some issues on the data integrity as well.

 

[bridalit]

The reports i tested this week were agent activity trace agent activity and group status, they seem to be pretty accurate with the exception of some of the wording it uses to report for instance agent trace sometimes it reports busy/wrapup and busy for the same activity but with that aside the times seem correct wht sort of problems are you experiencing?
i do know that the agents that need tracking need to have force login checked in manager and they need to logout of their phones at the end of the day also if this means anything or not it doesn't track from what i see logging in and out of groups only sac and logging in and out of the phones

 

[bridalit]

Sorry and to add to that we do have an AA frontending all the calls, in vm pro there is a setting that you can check to send reporting to ccc that a perticular call has been answered by vm pro

 

[cjinsocal581]

We have an agent that does log in and out of their phone. But on CCV we see the agent answered 27 calls but when we run at repport at that same time, it shows they answered 55.

Why would that occur?

 

[bridalit]

What reports are you using ?