Have a basic call center. Here's the rub. 40 licenses 50 agents not logged on at the same time. Do i need to have them actually use the extn login short code or can i use a feature Exnt login feature button on the phone? What needs to be ticked in delta server? ccv seems to be missing some data and when i look in delta server it shows i have most of my licenses available.
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CCC Setup?
- Thread starter DotBomber
- Start date
amriddle01
Programmer
You need to have force login ticked and they need a login code to be seen as agents. They can use the button.
ACS - IP Office Implement
"I'm just off to Hartlepool to buy some exploding trousers
ACS - IP Office Implement
"I'm just off to Hartlepool to buy some exploding trousers
- Thread starter
- #3
IPOfficeIreland
Technical User
do you have enough agent licenses?
CCC comes with 5 as standard - first 5 logged in will show correct, the rest will show as not available.
CCC comes with 5 as standard - first 5 logged in will show correct, the rest will show as not available.
- Thread starter
- #5
What data is missing???
What versions are your CCC / Delta Server? What is the Server you have it installed on?
Can you see extns going into Busy Wrap Up etc on CCV correctly??
Jamie Green
ACA:Implement - IP Office
ACS:Implement - IP Office
Football is not a matter of life and death-It is far more important!!!!
What versions are your CCC / Delta Server? What is the Server you have it installed on?
Can you see extns going into Busy Wrap Up etc on CCV correctly??
Jamie Green
ACA:Implement - IP Office
ACS:Implement - IP Office
Football is not a matter of life and death-It is far more important!!!!
- Thread starter
- #7
Server 2003 Standard Edition SP1
IP Office 4.2 (11)
CCC 5.0 56 (Latest Maint release)
I'll see users going in and out of service in ccv but some users status never changes. I assume it's how I have the licesnes distrabuted via delta server. I noticed only 3 licenses being consumed in delta server at the most. Sure it's something silly.
IP Office 4.2 (11)
CCC 5.0 56 (Latest Maint release)
I'll see users going in and out of service in ccv but some users status never changes. I assume it's how I have the licesnes distrabuted via delta server. I noticed only 3 licenses being consumed in delta server at the most. Sure it's something silly.
Maxwell1001
Vendor
What unit do you have IP 406 or IP 500?
You need to make sure you are using the correct Delta Server depending on which unit you are using. (sounds silly but its true)
Someone correct me if im wront but if your using an IP 500 you need to get the Delta Server from the Admin CD in the CBC folder not the CCC disk.
This is the 1st thing i would check.
You need to make sure you are using the correct Delta Server depending on which unit you are using. (sounds silly but its true)
Someone correct me if im wront but if your using an IP 500 you need to get the Delta Server from the Admin CD in the CBC folder not the CCC disk.
This is the 1st thing i would check.
mattKnight
Programmer
>Someone correct me if im wront but if your using an IP 500 you need to get the Delta Server from the Admin CD in the CBC folder not the CCC disk.
You are partially correct - you should always use the delta server supplied with the admin CD, not just with the IP 500
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
You are partially correct - you should always use the delta server supplied with the admin CD, not just with the IP 500
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
- Thread starter
- #10
mattKnight
Programmer
Look at the version of the delat server on running currently.
If it is below the verison on the Admin disk then upgrade
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
If it is below the verison on the Admin disk then upgrade
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
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