CCC reports 12

[stuzzy]

I'm trying to decode these CCC reports. Does anyone know of any resources that explains some of the fields I'm seeing and how they relate?

 

[Morrack]

Well, the avaya docs are out - many of the IPO docs are excellent, but the CCC ones are useless. Typical definition:

Intraflow in - the number of calls that intraflowed in.

What I had to do was sit there in my lab and make test calls of various kinds, and see what incremented what in the reports. Very tedious. If CCCv5 doesn't improve on the docs I might just have to write a CCC for Dummies book

Peter

 

[IPGuru]

intraflow if call transfered between agents in the same group
interflow is call transfered into the grope from an agent outside the group.

Or is it the otherway around, I can never remember & the doc is useless! This i because the CCC is infact CCM from the INDeX platform & unfortunatly Documents from that branch were never as good as those from the alchemy/ipoffice sections :-(

 

[MrIPO]

I have some reports that may help you.

I am currently setting up a Website that will have all of this on it for download.

 

[IPAlot]

So where is this site Mr Ipo

Soopa Doopa Intergalactic IP Office installation mechanic and configuration corruptor from way back.

 

[Nokarro]

Where is that site ? ... man oh man I hope you have bandwidth because everyone is hoping for some clarity on CCC reporting or examples etc. ....

Regards
Len

 

[stuzzy]

I am eagerly awaiting the url of your website MrIPO.

The documents are useless when it comes to these reports and the help file is the same. Looking forward to someone shedding some light on what seems to be a powerful tool, if only we could figure out what it all means.

 

[MrIPO]

Almost there with the site for now give me your email addresses in

mripo at xyz dot com

Format That way I wont cop abuse from the Mod at Tek Tips.com, I will email them in .zip there are inclosed instructions, they should sort you out.

Once you have had a look give me some feedback as I will be converting them to Crystal soon and so can add any additions people think would be good.

Ive given up with the standard reports, these seem to fix 90% of problems that client have with the standrd CCC reporting.

Also gets around the issue of higest group reporting, but only for these reports, standard reports must still be run against the higest group.

IP Guru, Morrack have you looked at them? what were your thoughts ?

 

[Francis999]

Hi MrIPO,

Can you send me a copy of thoses reports at
fbinet at teltech dot ca

Thanks a lot!

 

[Nokarro]

And
len dot joubert at kathea dot co dot za
please

 

[Morrack]

Very happy to have them, MrIPO. Interesting technique for getting around HNG. I have a report designer licence here in my lab, so if I ever get some time I am going to see if I can expand on them a bit, and use similiar techniques in some other reports. I'll be happy to share any results of course.

Peter

 

[VanZenden]

...and
vanzenden at siol dot net
TIA

 

[stuzzy]

wtd41872 at msn dot com

Thanks in advance on your efforts for this Mr IPO

 

[jslewis]

and

jeffL at buycvi dot com

Thank you

 

[IPAlot]

matthew.johnston at comworth.co.nz

Soopa Doopa Intergalactic IP Office installation mechanic and configuration corruptor from way back.

 

[gapelbaum]

Hi MrIpo,

Thanks in advance for send me your notes.

gapelbaum at dedicado.com.uy

 

[SPIPOffice]

Me to please!
sp at dezac dot co dot uk.

Thanks

 

[kane77]

I will be very happy to see those report send it to me:
cbergeron at laserreg dot com

thank you so much...

 

[itspoontang]

can you please send to me
impossiblet at gmail dot com

Thanks in advance

 

[MrIPO]

Just sent them remember to Tip Master vote Please

Morrack whats your address ?