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CCC reporting

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phoneuser72

phoneuser72

Technical User
Jan 15, 2006
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I dont know alot about CCC. Is there a report to show dropped calls and if they called back?
 
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About the only thing you could do would be to run the Lost Call ICLID report then run the Customer Tracking by ICLID, export those to Excel or a database program and set up a routine to compare the data.
 
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