CCC Reporting for PRI channels?

[mlc9]

We are running IP Office 3.2(17), IP Office Manager 5.2(17), and CCC Reporting 5.0.21. For a long time now, we have dealt with static on our incoming calls. Our setup is two PRIs coming in to our facility and feeding IP Office (of which, only 1.5 are in use). The correlation is that when our call volume is high, the static starts. My theory is that once calls begin spilling over to certain channels of the a PRI, they get static.

My question is whether an Avaya report exists (I guess from CCC Reporter?) that will tell me which PRI channels were used for individual calls. I have been able to locate individual calls via their ICLID or Call Identifier, but those reports do not appear to tell me which PRI channel those came in on. If my theory is correct, I was hoping to locate problem PRI channel(s).

Is anybody aware of such a report? Thanks

 

[ipolmans]

Have you asked the Telco to test the PRI channels as of yet. They should be able to do some thorough testing to figure out which channel is causing the static.

 

[mlc9]

Yes, the provider has done non-intrusive testing, but I think all can agree that the more info you can provide them, the better. Thus I have a log of which incoming calls were static, and my hope was to correlate that with specific PRI channels to give to provider. Thus, this question regarding a report to do so.

 

[amriddle01]

Call status shows the line/channel the call is on IIRC, so you can use that to identify if it's certain channels at fault quite quickly

 

[mlc9]

Is Call Status part of CCC Reporting? Delta Server? Thanks

 

[smokinjoe2938]

have you tried to switch the pri's on the Ip Office as it could be a bad pri card

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[CarGoSki]

Call Status became System Status after r3.2
Look for call status shortcut in the ipo folder.
manager, monitor and call status