Dec 20, 2007 #1 MrBob622 IS-IT--Management Nov 14, 2005 55 US Is their a default report in ccc to show when all users are logged out or in dnd?
Dec 20, 2007 #2 intrigrant Systems Engineer Jun 21, 2004 11,626 CA use this report: Agent Group Tabular Summary ( time in state ) Create a highest numbered group, put all agents in it and name the group "Reports". Run the report for this group. NIHIL NOVI SUB SOLE Upvote 0 Downvote
use this report: Agent Group Tabular Summary ( time in state ) Create a highest numbered group, put all agents in it and name the group "Reports". Run the report for this group. NIHIL NOVI SUB SOLE