CCC report question?

[KaztarT]

Hi everybody;

Here is my some terms that I couldnt understand at my reports at CCC.Can naybody describe them with examples please.

Intraflow Out
Interflow Out
Interflow in
Interflow received
Interflow made

Also if there is some terms that doesnt written here but include intraflow or interflow plaese also describe them too.Also as I said please give me some examples.

Regards;

 

[telecomtekperson]

Cut and paste from the knowledge base:

With 'Interflow', the connected parties are from different Hunt Groups. For example, 'Interflow To' is defined as 'the successful transfers of external incoming transactions.' That is, an external caller was successfully answered by an agent in a Hunt Group and that agent transferred the caller to another Hunt Group. With 'Intraflow', the connected parties are from the same Hunt Group. For example, 'Intraflow To' is defined as 'the successful transfers of external outgoing transactions.' That is, an external caller was successfully answered by an agent in the Hunt Group and the caller was transferred to another agent in the same Hunt Group.