CCAD doesn't show target skillset

[efm2003]

Hi,all!
We have Nortel CC 6.0 in the office.
CCAD always showed skillset name for inbound calls. But some day it stoped to do it.
I reviewed scripts - there are strings:

IF NOT OUT OF SERVICE contact_skillset_cv THEN
SEND INFO DIW_AppID_gv DIW_TAPI_String_gv, contact_skillset_cv
QUEUE TO Skillset contact_skillset_cv WITH PRIORITY contact_priority_voice_cv
WAIT 2
ELSE
GIVE IVR INTERRUPTIBLE 72700 with TREATMENT IVRRouteTreatment_cv
WAIT 5
DISCONNECT
END IF

Variables DIW_AppID_gv (value 8), DIW_TAPI_String_gv (%TAPI%) are predefined in script Variables window.
There is a registration string in DIW with Provider id== DIW_AppID_gv.
TAPI testing result is successful.
Any help will be appreciated.

 

[Skaret]

I have seen this a couple of times in CC 7.0. I have then run the HDX and TAPI settings in CCMS to get it work again. This is described in the NTP NN44400-610, Server Administration for Rls. 7.0.

 

[efm2003]

Thanks for the answer!
I re-register provider id but it still doesn't work.
HAI*.log logs show any errors.
Any ideas?