CCAD - Contact skillset display / CLID Display

[londoX]

Hi - We're looking to move our Staff over to using CCAD soon and am trying to work out how you would display the Skillset of presenting voice calls.

I know this is displayed on the phone, but since the users focus is on the PC and you can get the CCAD to come to the fore when a call presents it would be great if it also presented the skillset of the incoming call.

I've taken a quick look at the Nortel Contact Center multimedia and outbound installation and maintenance guide but nothing jumps out.

Any suggestions / ideas?

Thanks.

 

[effort1584]

I hope you see this since it has been so long.

You can have the CCAD application pop to the front and/or take focus.

 

[Skaret]

londoX, the skillset name is not displayed by default on the CCAD. This has to be configured using Database Integration Wizard on the CCMS and scripting.