CC7 - SCR Forms - playing multiple voice segments

[oceanSD]

I've been told that when using the new forms, that if you build a voice segment box for playing multiple voice segments, that "under the covers" the system does not use a single voice session... that it opens a voice session, plays prompt 1, closes the session, opens a new voice session, plays prompt 2, closes the session, etc. This sometimes results in delayed or missed prompts (ie - "you are currently the" "call in queue" - missing the number prompt). The suggested workaround is to create a manual scripting block utilizing the traditional scripting technique, playing all prompts within one voice session.

Has anyone else run across this or been able to find any documentation on this issue? Thanks in advance...

 

[Nodal]

ASSIGN QUEUED COUNT (skillset) TO integer1_cv

OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT XXX (There are currently)
PLAY PROMPT NUMBER integer1_cv (10)
PLAY PROMPT VOICE SEGMENT XXX (callers waiting)
END VOICE SESSION


I've used this without any issues. I hope this is what you were looking for.

 

[oceanSD]

No, but thank you! I understand how the manual script block works, I just can't seem to find any 'official' word that the system grabs a port, plays the first prompt, releases it, then repeats for the second and third prompt, and that you should play multiple prompts via a manual scripting block to avoid using multiple port sessions. Have you heard that?

 

[PhonemanSam]

Try

OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT exp_wait_greeting_vs
VOICE SEGMENT minutes_vs
VOICE SEGMENT please_hold_vs
END VOICE SESSION



Nortel all the way

 

[oceanSD]

Thanks PhonemanSam, but still not what I'm referring to. I am familiar with manual scripting, but I am talking about utilizing the new Script Creation Environment (SCE)Flows. I'm guessing you guys haven't seen that yet?

 

[StanleySteamer]

I get what you're saying oceanSD because I remember seeing the same issue and workaround. I don't remember where I saw it though, maybe here at tek-tips. Do you know where you heard this?

I have only dabbled with flows in SCE but it "looks" like you can have multiple voice segments in the same block. If you need to create a Custom Block then, to me, that is a good reason to stick to using traditional scripting rather than flows.

Personally, I can't see the advantage of using flows. I thought they were going to make it easier to visualize applications and for a novice to learn and make minor changes.
Also thought the graphical representation would be useful to show to clients and maybe save creating Visio drawings.

As it turns out, all I see in a flow application are some vague icons that hide the real workings of the script. It is much easier to look at the whole command-line version of the script and I think it would also be easier for a novice.

And there doesn't appear to be any way to print the flow application!