Recently discovered that historical reports were coming up blank. Customer rebooted CCMS, seems to have cleared problem, now see's historical data from time of reboot. Question: is there any way to recover the gap in dates from last known "good report" to time of reboot? Thanks in advance.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
CC7 Historical Reports
- Thread starter mv114
- Start date
Most likely one or more services stopped working and the data itself was not collected and stored, so there is no way to recover it. However, I would love it if someone could prove me wrong and show me how to recover the data, as we have this come up from time to time too.
- Thread starter
- #3
I have seen this at 2 sites in the last month, at one site the customer rebooted and cleared the issue. The other site I restarted services supporting historical/real time data, that also solved the issue. I did NOT see any services stopped prior to restart. Also drilled down to “D:\Avaya\Contact Center\Manager Server\iccm\data\sdm\stats\error”.....folder was blank. 
- Status
Similar threads
- Locked
- Question
- Locked
- Question
- Locked
- Question