Recently discovered that historical reports were coming up blank. Customer rebooted CCMS, seems to have cleared problem, now see's historical data from time of reboot. Question: is there any way to recover the gap in dates from last known "good report" to time of reboot? Thanks in advance.
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CC7 Historical Reports
- Thread starter mv114
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Most likely one or more services stopped working and the data itself was not collected and stored, so there is no way to recover it. However, I would love it if someone could prove me wrong and show me how to recover the data, as we have this come up from time to time too.
- Thread starter
- #3
I have seen this at 2 sites in the last month, at one site the customer rebooted and cleared the issue. The other site I restarted services supporting historical/real time data, that also solved the issue. I did NOT see any services stopped prior to restart. Also drilled down to “D:\Avaya\Contact Center\Manager Server\iccm\data\sdm\stats\error”.....folder was blank. 
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