Jan 26, 2011 #1 redvol1 Vendor Sep 24, 2008 14 US I've ran an agent login/out report. Some of the event types are coming up as Time Change. What does this mean?
I've ran an agent login/out report. Some of the event types are coming up as Time Change. What does this mean?
Feb 3, 2011 #2 Utreg IS-IT--Management Jul 22, 2002 466 NL See: Note 13: %TimeChange details the a positive or negative number representing the plus (+) or minus (–) timeshift in seconds of the switch time. Fromthe: Contact Center Performance Management Data Dictionary http://support.avaya.com/css/P8/documents/100097668Go to: eCallByCallStat views (Page 214) Upvote 0 Downvote
See: Note 13: %TimeChange details the a positive or negative number representing the plus (+) or minus (–) timeshift in seconds of the switch time. Fromthe: Contact Center Performance Management Data Dictionary http://support.avaya.com/css/P8/documents/100097668Go to: eCallByCallStat views (Page 214)