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CC7 Historical reports event type

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redvol1

Vendor
Sep 24, 2008
14
US
I've ran an agent login/out report. Some of the event types are coming up as Time Change. What does this mean?
 
See:
Note 13: %TimeChange details the a positive or negative number
representing the plus (+) or minus (–) timeshift in seconds of the switch time.

Fromthe: Contact Center Performance Management Data Dictionary
Go to: eCallByCallStat views (Page 214)
 
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