CC6 Script

[seekoksin]

Hi,

Can anyone advise whether having a COLLECT within another COLLECT workable or not? Example below..

OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT <voice_segment>
COLLECT 1 DIGITS INTO first_digit_cv INTER DIGIT TIMER 2
/* checks the first digit, and collect again another
* 4 digits
*/
IF(first_digit_cv = 8) THEN
COLLECT 4 DIGITS INTO menu_choice_cv INTER DIGIT TIMER 2
END IF
END VOICE SESSION


Thanks

 

[Utreg]

In theory this should work: COLLECT statements are between an OPEN and an END VOICE SESSION. Since the maximum number of digits for first_digit_cv is 1 the first COLLECT will end after pressing a number. If an '8' was pressed the second COLLECT statment will start collecting in the menu_choice_cv variable.

But does the caller know more digits has to folow (after first_digit_cv = '8')? Since there is no voice segment telling this.

 

[seekoksin]

The requirement is for the initial "COLLECT" to allow caller to enter option "1", "2", "8<extension of 4 digits> (e.g. 81234)". Hence, do u think it will still work?

thks

 

[Utreg]

Yes;
* After pressing option "1" your call flow will stop (hence, will continue processing statementents after END VOICE SESSION).
* After pressing option "8" the system will start collecting (max 4) new digits (into the variable 'menu_choice_cv'). When no digits are entered (before the 'inter digit timer' of 2 seconds expires) the system will continue processing statementents after END VOICE SESSION.

In theory this collection should work.
Only if a caller presses '81234' very quickly and the system is very busy (slow) it might happen the system does not recieve the second digit '1'. I do think that will not happen in practice.

I usually setup a (small) test with a Test_CDN to test new configurations;
IF first_digit_cv = 1 THEN route call My_Mobile END IF
IF first_digit_cv = 8 AND menu_choice_cv = 1234 THEN route call My_FixedNbr END IF

 

[seekoksin]

thks...Yes, I agreed with you is to have a test setup. Unfortunately, I do not have such an environment in my office. In addition, no access to customer site to test it out.

 

[Utreg]

Just tested this setup: It worked fine.
So my theory was correct ;-)

 

[seekoksin]

thanks for the great effort.