Does anyone have any ideas on how I can go about scripting a call route so that I offer percentage call distribution out to two external telephone numbers.
Example.
Call comes into IVR offering 6 options. Option 1 needs to route through to either supplier 1 or supplier 2 depending on the PCD.
I have the IVR built upto the point of what I do with the call \ any announcements etc. Its just the routing and how to determine the off switch route.
Any assistance would be appreciated.
Jason
Example.
Call comes into IVR offering 6 options. Option 1 needs to route through to either supplier 1 or supplier 2 depending on the PCD.
I have the IVR built upto the point of what I do with the call \ any announcements etc. Its just the routing and how to determine the off switch route.
Any assistance would be appreciated.
Jason