CC6 Dnis Question

[Latvia1]

I would like the Dnis Digits 54741 to go to our voice mail # 15701 after hours only. I am not sure where in the script it should go. I was thinking right after PLAY PROMPT VOICE SEGMENT aa_vs_cr_closed and before the disconnect. All other DNIS still will get the disconnect. Thanks in advance

IF DATE = cr_holiday_dom THEN
GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT aa_vs_cr_holiday
ROUTE CALL 15701
END IF

IF DAY OF WEEK = MONDAY..THURSDAY AND TIME OF DAY = cr_time_closed_dom OR
DAY OF WEEK = FRIDAY AND TIME OF DAY = cr_time_closed_friday OR
DAY OF WEEK = SATURDAY AND TIME OF DAY = cr_time_closed_saturday OR
DAY OF WEEK = SUNDAY AND TIME OF DAY = cr_time_closed_sunday THEN
GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT aa_vs_cr_closed
___________________________________________________________

IF DNIS = 54741 THEN
ROUTE CALL 15701)
___________________________________________________________


DISCONNECT
END IF

IF cr_meeting = TRUE THEN
GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT aa_vs_cr_meeting
ROUTE CALL 15701
END IF

IF OUT OF SERVICE cr_domestic THEN
GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT aa_vs_cr_out_of_service

END IF

GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT aa_vs_calls_monitor

QUEUE TO SKILLSET cr_domestic

WAIT 2

GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT aa_vs_agents_busy

WAIT 30

EXECUTE loop

SECTION loop

IF OUT OF SERVICE cr_domestic THEN
GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT aa_vs_cr_out_of_service
ROUTE CALL 15701
END IF

IF NOT QUEUED THEN
QUEUE TO SKILLSET cr_domestic
END IF

WAIT 2

END IF

IF (AGE OF CALL > cr_long_wait) THEN
GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT aa_vs_cr_long_wait
ROUTE CALL 15701
END IF

WAIT 30
GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT aa_vs_continue_to_hold

WAIT 2

EXECUTE loop

 

[Utreg]

You are correct, that is the place of the after hours treatment.
Mind the IF statement must be closed via an END IF so you can build it like this:

IF DAY OF WEEK = MONDAY..THURSDAY AND TIME OF DAY = cr_time_closed_dom OR
DAY OF WEEK = FRIDAY AND TIME OF DAY = cr_time_closed_friday OR
DAY OF WEEK = SATURDAY AND TIME OF DAY = cr_time_closed_saturday OR
DAY OF WEEK = SUNDAY AND TIME OF DAY = cr_time_closed_sunday THEN
GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT aa_vs_cr_closed
_________________________________________________________
IF DNIS = 54741 THEN
ROUTE CALL 15701
ELSE
_________________________________________________________
DISCONNECT
_________________________________________________________
END IF
_________________________________________________________
END IF

 

[Latvia1]

Thank you for the reply, We ending up having the vendor do it. But it is good to know I was on the right path.