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CC 6 Calls will disconnect while answering before a ring
- Thread starter CSkabul
- Start date
captaingadget
IS-IT--Management
Run some historical reports to see if the system pegs the calls as abandoned or released or doesn't see them at all.
Make sure there is a WAIT 2 command after QUEUE TO SKILLSET in primary script.
In the master script make sure it starts with:
GIVE RINGBACK
WAIT 2
IF TRANSFERRED THEN
WAIT 4
END IF
Make sure there is a WAIT 2 command after QUEUE TO SKILLSET in primary script.
In the master script make sure it starts with:
GIVE RINGBACK
WAIT 2
IF TRANSFERRED THEN
WAIT 4
END IF
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